Terms and Conditions
IronClad Hydraulics, and its respective parent companies, subsidiaries, and affiliates (collectively, “IronClad,” “we,” “us,” or “our”) have created these Terms and Conditions (“Terms”) governing our provision of products and services. Our Privacy Policy and Terms of Use of Online Services are available here, and are incorporated into these Terms by reference, as if fully restated herein.
BY ORDERING ANY PRODUCTS (DEFINED BELOW) FROM IRONCLAD, CUSTOMER (DEFINED BELOW) AGREES TO THESE TERMS, WHICH, ALONG WITH ANY AND ALL PURCHASE ORDER(S) (DEFINED BELOW) AND ANY AND ALL PRODUCT SPECIFICATIONS (DEFINED BELOW) PROVIDED OR SIGNED BY CUSTOMER AND ACCEPTED BY IRONCLAD COLLECTIVELY FORM A LEGALLY BINDING AND ENFORCEABLE AGREEMENT BY AND BETWEEN IRONCLAD AND CUSTOMER.
Definitions
“Purchase Order” shall mean any and all documents titled “Purchase Order” and any other affirmation of order request, including signed drawings, web orders, fax orders, email orders, letters, and telephone confirmations.
“Customer” shall mean the named customer on any Purchase Order or master supply agreement for any Product, and shall include individuals, along with any company or other person that such individual represents. By placing an order for Products with IronClad, Customer represents and warrants that Customer has the authority to enter into a legally binding agreement on behalf of any entity or other individual that Customer represents.
“Products” or a “Product” shall refer to all hydraulic components manufactured or distributed by IronClad and all other goods purchased by IronClad for resale, and all services provided by IronClad in connection with any Products.
“Product Specifications” shall mean all descriptions, documents, images, drawings, manuals, instructions, and warnings that in any manner describe or specify the design, function, appearance, materials, purpose, operation, maintenance, disposal, disassembly, or demolition of any Product provided by IronClad.
No Variation of Terms
IronClad’s provision of Products to Customer is subject to and governed by these Terms. Any variation thereof and any additional or different terms or conditions on any document submitted by Customer are hereby expressly rejected. All orders are subject to acceptance by IronClad and all accepted orders are governed by these Terms. Any representation, course of dealing, or promise or condition or usage of trade not incorporated herein shall not be binding on IronClad. In the event of a conflict between the Terms and any Purchase Order, these Terms shall control.
Product Pricing
All Products will be invoiced in accordance with IronClad’s current price schedule in effect at the time of order. C.O.D. charges may be added to the price in IronClad’s sole discretion.
Prices are exclusive of taxes. All sales, use, excise, property, occupational, and other applicable taxes shall be charged to Customer and remitted by Customer to IronClad. If Customer claims exemption from any tax, Customer shall provide written evidence of exemption and indemnify and hold IronClad harmless with respect to any such tax, interest, and penalties thereon. Products may be further subject to import taxes, customs tariffs, and/or fees levied by government regulations and we have no control over these charges. These charges are the Customer’s responsibility and will be additional charges unless otherwise stated.
All prices are subject to change without notice. IronClad reserves the right to correct any website or catalog printing errors. Mixing of Product quantities to obtain volume discounts is permitted only on certain Products and shall be at IronClad’s sole discretion.
IronClad reserves the right to charge a non-refundable deposit for custom-manufactured Products and/or quick ship Products. These deposits are to be paid prior to IronClad commencing production. If Customer attempts to cancel or terminates an order for a custom-manufactured Product, IronClad shall retain the deposit as liquidated damages and not a penalty, in addition to any other claims that it may have for damages for any cancellation or termination.
Payment
Unless otherwise agreed by IronClad in writing at the time an order is placed, payment for all Products is due prior to shipment. Any credit terms are subject to prior written approval of IronClad’s credit department. Payments shall be due and payable in U.S. Dollars to:
IronClad Hydraulics
Accounting Department
Unit 32, 160 Bradwick Dr,
Concord, Ontario L4K 1K8
Canada
Shipments, deliveries, and performance of work shall at all times be subject to the approval of IronClad’s credit department. IronClad may withhold or delay manufacture and/or shipment of subsequent Products, or cancel or terminate outstanding orders as a result of late payments by Customer. Customer shall reimburse IronClad for all damages incurred by IronClad by reason of such delay, cancellation, or termination. Invoices that are not paid in accordance with their terms shall incur a finance charge of the lesser of one percent (1%) or the maximum lawful rate of Customer’s total unpaid balance per month.
Shipment
All Products will be delivered F.O.B. point of shipment from IronClad. IronClad will determine the method of shipment and routing unless a prior written agreement between IronClad and Customer is in place. All shipping and delivery dates provided by IronClad are approximate. IronClad shall not be responsible for any delays in delivery of any Product for any reason or for any cost associated therewith. IronClad shall not be responsible for handling or other transportation or accessorial charges.
Customer bears all risk of loss of Products, upon delivery by IronClad to the carrier or on pickup by Customer at IronClad’s plant. Customer shall be responsible for filing and pursuing claims with carriers for loss or damage to Products in transit. Customer shall obtain transportation permits as and when required.
IronClad may deliver Products in more than one lot and invoice each lot separately. Any request by Customer to cancel any part of an order prior to delivery shall be made in writing. Customer shall pay full cost for completed custom orders and stocked custom components. Items held at IronClad at Customer’s request or as a result of default by Customer shall incur a warehousing fee of five percent (5%) per month of the total Purchase Order amount. Any orders shipped by IronClad and refused by Customer will be handled as a returned Products shipment. Special orders and/or custom Products, including, without limitation, cut rod and tubing, may not be canceled. IronClad may without prejudice to any other rights or remedies, terminate any Customer orders or defer shipment upon the occurrence of any of the following: (i) Customer fails to pay any sums owed to IronClad when due, (ii) Customer’s financial condition is unsatisfactory to IronClad, in our sole discretion, (iii) Customer fails to comply with any applicable law, rule, or regulation, or (iv) Customer fails to comply with these Terms, the Privacy Policy, or any other agreement with IronClad.
Returns
Customer shall not return Products without prior written authorization from IronClad and marking any such return with an IronClad Return Merchandise Authorization Number (“RMA”) supplied by IronClad for such return. RMAs can only be obtained from IronClad by contacting us directly. Customer shall assume all risk associated with the return of any Product. Returned Products shall be returned within forty-five (45) days, to the location designated by IronClad, unused, without damage, packaged securely, and marked with Customer’s name and the Product(s) RMA assigned by IronClad.
Credit for any returned Products, if any such credit is due, will be issued based upon the lesser of the original invoice price or current selling price. We reserve the right in our sole discretion to: (i) refuse to issue credit on any returned Products that we determine to be non-current, no longer stocked or offered by IronClad, or otherwise unsaleable, or (ii) elect to repair any defective Products and return the repaired Products to you. Special orders and custom Products, including, without limitation, cut rod and tubing, are not returnable. Except for nonconforming Products, Customer shall be charged a restocking fee of up to twenty percent (20%) of the total invoice cost on returns after 15 days, in addition to all freight charges, for all returned Products.
Custom Products
IronClad may elect to prepare one (1) or more drawings for custom Product design on behalf of Customer that are based on the design and direction of the Customer. IronClad will provide a copy of any such drawings to Customer as an offer to manufacture a custom Product in accordance with the drawings. To accept IronClad’s offer, Customer must sign and return the drawings to IronClad as instructed. Customer’s signature of any such drawings shall constitute verification by Customer that IronClad’s design of the custom Product meets Customer’s requirements. In the event that Customer provides one (1) or more of Customer’s own drawings for IronClad’s manufacture of a custom Product, IronClad may make any necessary modifications, in accordance with IronClad’s design and manufacturing capabilities, and thereafter provide Customer with drawings approved by IronClad for Customer’s acceptance and signature. Drawings signed by Customer according to the provisions of this section (“Signed Drawings”) shall become part of these Terms with respect to the applicable Products without regard to the original provider of such drawing(s) or whether any modifications thereto are made by IronClad or Customer.
Once IronClad receives Signed Drawings, IronClad will not change any Key Attribute (defined below) of a custom Product design without obtaining Customer’s consent. Customer’s consent to any such changes will be in the form of Customer’s signature of updated Signed Drawing(s). Once IronClad receives Signed Drawings, Customer must request any changes to any Key Attribute of the custom Product’s design, by providing to IronClad, or requesting that IronClad provide, updated drawing(s) that reflect such proposed or requested modifications to the design for Customer’s signature. IronClad’s acceptance of any updated drawings will be communicated to Customer in writing. As used herein, “Key Attribute” includes bore diameter, stroke, retract, and mounting fit-up. IronClad may elect, but is not required, to allow Customer to designate in writing one (1) or more attributes of a custom Product’s general look, design, dimensions, or other attributes as a Key Attribute for the purposes of these Terms.
IronClad reserves the right to allow or make changes to any attribute of a custom Product, other than a Key Attribute, as is reasonably necessary for IronClad’s manufacture of such Product in accordance with IronClad’s design, materials supply, and manufacturing capabilities. Notwithstanding the foregoing, IronClad reserves the right to allow or make changes to any custom Product, including a Key Attribute, and its associated Signed Drawings, without obtaining Customer consent, for any custom Product for which Customer signed the Signed Drawings prior to 1/16/15.
Customer is fully responsible for the design, quality, and functionality or lack thereof of any and all custom Products, including, without limitation, any cylinder, hydraulic power unit, or other Product. IronClad bears no responsibility related to Customer or end-user operation or use of any such custom Product. All drawings, special tools, dies, patterns, jigs, and fixtures created, purchased, or provided by IronClad shall be and remain IronClad’s sole property and Customer shall have no right thereto.
Limited Warranty; Disclaimers of Warranties
Unless otherwise specified, IronClad warrants Products manufactured by IronClad for a period of one (1) year from the date of purchase against operational failure solely to the extent caused by defective materials or workmanship, provided that: (a) such failure occurs during use of the Product in conformance with the Product Specifications provided by IronClad, and (b) there has been no disassembly, damage during shipment, abuse, misuse, misapplication, maintenance, alteration, or improper installation or maintenance or repair of the Product. Warranty coverage is conditioned upon Customer: (a) advising IronClad in writing of the warranty claim, within fifteen (15) days of the alleged operational failure, (b) obtaining from IronClad warranty personnel an RGA and location for return of the Product, (c) complying with all applicable procedures and instructions from IronClad regarding the return of Product, (d) providing to IronClad a complete written report of the circumstances of the claimed operational failure of the Product, and (e) providing IronClad a reasonable time to inspect the Product and investigate the claim.
IronClad’s only obligation under this Limited Warranty shall be as follows: If IronClad determines, in its sole judgment, that an operational failure has occurred in a Product manufactured by IronClad, that the Product was being used properly, and that such operational failure was caused solely by defective materials or workmanship, IronClad will, at its sole option, either refund the price paid by Customer for the Product, or replace the Product or part and pay shipping charges incurred as a result thereof for the lowest round-trip transportation charges from IronClad’s Customer’s location to a designated IronClad location for return. An inspection fee, plus shipping and handling, will apply to all returns that do not result from an operational failure, as determined by IronClad.
IronClad does not warrant, or provide engineering advice as to, the suitability of any Product for Customer’s application or use. Customer is solely responsible for determining whether any Product meets Customer’s needs and for compliance with all applicable laws, ordinances, regulations, rules, and standards relating to the installation, maintenance, use, disassembly, demolition, and disposal of each Product.
THE FOREGOING CONSTITUTES THE EXCLUSIVE REMEDY OF CUSTOMER AND THE EXCLUSIVE LIABILITY OF IRONCLAD. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, ORAL OR WRITTEN, EXPRESSED OR IMPLIED. ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ALL OTHER WARRANTIES NOT SPECIFICALLY PROVIDED FOR HEREIN, ARE HEREBY SPECIFICALLY EXCLUDED, EXPRESSLY DISCLAIMED, AND SHALL NOT APPLY UNDER ANY CIRCUMSTANCES. THE SALE OF IRONCLAD PRODUCTS UNDER ANY OTHER WARRANTY OR GUARANTY IS NOT AUTHORIZED.
ANY PRODUCT SOLD BY IRONCLAD THAT IS NOT MANUFACTURED BY IRONCLAD SHALL BE SOLD “AS-IS” AND “WITH ALL FAULTS”. AS TO ANY SUCH PRODUCT, IRONCLAD EXCLUDES AND DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, ANY AND ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR MEASURE OF SERVICE OR SUITABILITY.
Many Products sold by IronClad are manufactured by third parties and are warranted by their manufacturers. Any third-party warranty for any item in IronClad’s printed catalog or website may be obtained from:
IronClad Warranty Department
Unit 32, 160 Bradwick Dr,
Concord, Ontario L4K 1K8
Canada
Limitation of Liability
UNDER NO CIRCUMSTANCES, WHETHER ALLEGED AS A RESULT OF BREACH OF CONTRACT OR WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, WILL IRONCLAD BE RESPONSIBLE TO CUSTOMER, OR TO ANY THIRD PARTY, FOR ANY SPECIAL, DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, OR OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOSS OF USE, OR CLAIMS FOR PERSONAL INJURY OR DAMAGE TO PROPERTY, REGARDLESS OF FAULT OR CAUSE, EVEN IF IRONCLAD IS ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL IRONCLAD BE LIABLE TO CUSTOMER FOR ANY AGGREGATED AMOUNT IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT(S) FOR WHICH A CLAIM IS MADE. CUSTOMER SHALL NOT BACK CHARGE, COUNTERCLAIM, OR SET-OFF ANY CLAIMS AGAINST PAYMENTS DUE ON ITS ORDERS. THE PROVISIONS OF THIS SECTION ALLOCATE THE RISKS BETWEEN IRONCLAD AND CUSTOMER. IRONCLAD’S PRICING REFLECTS THIS ALLOCATION OF RISK AND, BUT FOR THIS ALLOCATION AND LIMITATION OF LIABILITY, IRONCLAD WOULD NOT HAVE ENTERED INTO ANY AGREEMENT WITH CUSTOMER FOR THE SALE OF PRODUCTS. THE TERMS OF THIS SECTION SHALL ALSO APPLY TO ANY SUPPLY AGREEMENT AND ANY ASSOCIATED SUPPLY PLAN(S) BETWEEN IRONCLAD AND CUSTOMER.
Intellectual Property
IronClad’s exclusive liability for infringement of patents, trademarks, copyrights, trade dress, trade secrets, or similar rights, and Customer’s exclusive remedy for such infringement shall be as follows: IronClad shall defend and indemnify Customer, including retaining legal counsel selected by IronClad, with respect to any legal proceeding instituted against Customer by a third party for an infringement of U.S. patents, trademarks, copyrights, trade dress, and trade secrets (“Intellectual Property Rights”) resulting solely from IronClad’s sale of Products that are designed and manufactured solely by IronClad. Customer shall cooperate fully with IronClad in the defense and shall take no position adverse to IronClad’s defense of such action. The foregoing undertaking shall not apply unless IronClad shall have been informed in writing as soon as practicable by Customer of any claim of infringement and shall have been given the opportunity to consent to and assume the defense thereof. IronClad shall have the right to settle any such claim as mutually agreed to by IronClad and Customer.
Notwithstanding the foregoing, IronClad shall have no obligation to defend or indemnify Customer for claims of infringement based upon: (i) information or designs provided or specified in whole or part by Customer, (ii) infringements resulting from the modification, (iii) combination or use in a system of any Product, or (iv) with respect to Products not manufactured solely by IronClad. To the extent that any Product furnished under these Terms is made in accordance with drawings, samples, manufacturing specifications, or other information or content provided by Customer, Customer shall indemnify and hold IronClad harmless from any and all damages, costs, and expenses arising from a claim that such Product manufactured by IronClad at the direction and design of Customer, in whole or part, or the use thereof, infringes any patent rights, foreign or domestic. Customer agrees at its own expense to undertake the defense of any such suit against IronClad or reimburse IronClad for its costs and expenses of defense, including, without limitation, all attorney’s fees, costs, and expenses, in IronClad’s discretion, brought upon such claim or claims, in addition to any other obligations of Customer as set forth herein. Any such suit may only be settled with the agreement of IronClad.
Entire Agreement, Amendment, Assignment
These Terms, including, without limitation, any related Product Order(s) and Product Specifications as applicable, represents the entire agreement and understanding of the parties hereto with respect to the subject matter hereof and supersedes all other prior agreements, understandings, and communications, whether oral or written. No provision of these Terms may be amended, modified, revoked, rescinded, terminated, or waived except by a writing signed by each of the parties hereto. Customer may not assign any right or duty arising under these Terms, any Purchase Order(s), or Product Specifications, in whole or in part, without IronClad’s prior written consent.
No Waiver
Failure by either party to require performance by the other, or to claim a breach of these Terms, will not waive any right accruing under these Terms, nor will it affect any subsequent breach hereof, limit the effectiveness of any provision of these Terms, or prejudice either party in any subsequent action to enforce strict compliance with these Terms as to such breach or any subsequent breach.
Severability
If, for any reason, any provision of these Terms is held invalid, such invalidity shall not affect any other provision of these Terms not held so invalid, and each such other provision shall, to the full extent consistent with law, continue in full force and effect. If any provision of these Terms shall be held invalid in part, such invalidity shall in no way affect the rest of such provision, and the rest of such provision, together with all other provisions of these Terms, shall continue in full force and effect to the full extent consistent with law.
Survival
All provisions of these Terms which by their nature should reasonably survive termination shall survive termination, including, without limitation, provisions related to payment, intellectual property rights, warranty disclaimers, indemnity, and limitations of liability.
Force Majeure
Notwithstanding any other provision herein to the contrary, neither party shall be liable for any failure of or delay in performance of its obligations (except for payment obligations) under these Terms to the extent such failure or delay is due to acts of God, acts of a public enemy, fires, floods, power outages, wars, civil disturbances, epidemics, pandemics, sabotage, terrorism, accidents, insurrections, blockades, embargoes, storms, explosions, labor disputes (whether or not the employees’ demands are reasonable and/or within the party’s power to satisfy), failure of common carriers, Internet Service Providers, or other communication devices, acts of cyber criminals, terrorists, or other criminals, acts of any governmental body (whether civil or military, foreign or domestic), failure or delay of third parties or governmental bodies from whom a party is obtaining or must obtain approvals, authorizations, licenses, franchises or permits, inability to obtain labor, materials, power, equipment, or transportation, or other circumstances beyond its reasonable control (collectively referred to herein as “Force Majeure Occurrences”). Any such delays shall not be a breach of or failure to perform these Terms or any part thereof and the date on which the obligations hereunder are due to be fulfilled shall be extended for a period equal to the time lost as a result of such delays. Neither party shall be liable to the other for any liability claims, damages, or other loss caused by or resulting from any Force Majeure Occurrences.
Notice
Unless otherwise provided for herein, any notice required or permitted to be given pursuant to the provisions of these Terms shall be in writing and shall be deemed to have been given when (a) personally delivered or (c) deposited with the United States Postal Service, registered or certified, postage prepaid. In each case, such notice shall be delivered or addressed in accordance with the contact information listed on the Customer’s account for placing orders with IronClad (in the case of Customer) or to:
IronClad Hydraulics
Legal Department
Unit 32, 160 Bradwick Dr,
Concord, Ontario L4K 1K8
Canada
Indemnification
CUSTOMER AGREES TO INDEMNIFY, DEFEND, AND HOLD IRONCLAD HARMLESS FROM AND AGAINST ANY LOSSES, COSTS, EXPENSES (INCLUDING, WITHOUT LIMITATION, ATTORNEY’S FEES AND EXPENSES, PARALEGAL FEES, EXPERT WITNESS FEES, AND OTHER COSTS OF LITIGATION), DEMANDS, CLAIMS, LIABILITIES, CAUSES OF ACTION, OR DAMAGES OF ANY KIND OR CHARACTER, ARISING OUT OF OR IN ANY MANNER RELATING TO: (A) ANY MISUSE, ALTERATION, MODIFICATION, OR MISAPPLICATION OF ANY PRODUCT(S), (B) USE OF ANY PRODUCT(S) OTHER THAN IN ACCORDANCE WITH IRONCLAD’S INSTRUCTIONS AND SPECIFICATIONS; (C) ANY VIOLATION OF ANY FEDERAL, STATE, OR LOCAL LAWS, RULES, OR REGULATIONS; OR (D) ANY BREACH OF ANY OF THE TERMS SET FORTH HEREIN OR OTHER DEFAULT UNDER ANY CUSTOMER AGREEMENT WITH IRONCLAD.
Limitation of Actions
Any legal action, claim, or demand by Customer or any third party arising out of the sale of any Product or in any way related to the Customer’s purchase of any Product shall be barred if not filed within one (1) year from the date of the accrual of the Customer’s cause of action.
No Third-Party Beneficiaries
Except as expressly set forth herein, these Terms are for the sole benefit of the parties hereto and their respective successors and permitted assigns, and nothing herein, express or implied, is intended to or shall confer upon any other person any legal or equitable right, benefit, or remedy of any nature whatsoever, under or by reason of these Terms.
Governing Law
These Terms, and any agreed-upon amendment thereto, shall be governed in all respects by the internal laws of the Province of Ontario, Canada. Any legal action in connection with these Terms between IronClad and the Customer and/or any Product sold to Customer shall be filed in a court of competent jurisdiction in Ontario, Canada. Each party expressly submits and consents to the jurisdiction of such courts and waives any objection that it may have to any action or proceedings brought in such court and any claim that such action or proceeding brought in such court has been brought in an inconvenient forum. Process in any such action or proceeding may be served anywhere in the world.